A Return Authorization from us is required for all returns or exchanges.

NON-CUSTOM ITEMS:
We do accept returns or exchanges within 14 days of the date received, for whatever reason. Please contact us to make arrangements.

All sterling silver and gold jewelry without personalization is subject to a restocking fee, up to 50%, as precious metal items are made to order. This includes day collars made to a custom size.

CUSTOM ITEMS:
Custom items are made to your specifications, so we cannot accept returns for custom ordered items. (This includes custom changes to a pre-designed item.) Made to order leather goods (that are made to your size) are considered custom items.

Please be as SPECIFIC as possible when placing a custom order so we can do our best to create the piece you have in mind. If your piece is not what you expected, please contact us within 14 days of receiving your order to discuss options for re-designing your piece. However, please bear in mind that we cannot change or alter any text or design once it has been stamped or engraved.

That being said, if you're unhappy with your order for any reason, please contact us and we will do everything we can to fix it. It's our highest priority that you are completely happy with your purchase!

REFUNDS:
Upon our receipt of the returned item in it's original condition, we will issue a refund via the original payment method for the item amount (less shipping.). Buyers are responsible for return shipping.

CANCELLATIONS:
Cancellations are accepted on custom orders within 24 hours of the the order.