Our goal is that you're incredibly happy with your entire experience shopping with us, from browsing to receiving and wearing your piece. If anything goes wrong, please email us right away at info@restrainedgrace.com
  • Made to order leather goods are considered custom items, along with anything else made to size or personalized with your custom text. Custom items are not eligible for return or exchange, except in cases of damage in shipping or defect.
  • Insertable and mouth-worn items, including butt plugs and gags are not eligible for return.
  • Returns must be accompanied by a return authorization or your refund will not be processed.
    • Returned items must be in brand new, unused condition.
    • Items sent in for repair must be cleaned before shipping to us.
  • Returns may be subject to a restocking fee.
  • Customer is responsible for return shipping, except in cases of damage or defect.
  • Personalized rings cannot be resized, please make sure you know the proper ring size before ordering.
  • Collars and cuffs can be sized down by an inch or so, but cannot be made longer.
  • Contact us within 14 days of delivery if you have any issues.
  • Returns must be sent back within 7 days of receipt of return authorization.
  • Cancelations may be requested within 24 hours of purchase.